Contact Us
Flights
Answers to many common questions are available on our FAQ page. If you haven't received your flight confirmation, check your bulk/spam folders.
Phone:
+1 800 272 9676 (Toll-free within the US and Canada)
+0 808 234 4107 (Toll-free within the UK)
+1 617 321 3100 (From outside the US, Canada or UK)
Please note: the international dialing prefix (instead of the "+") may vary in different countries. Most use "00" but a few are different (e.g., the US uses "011").
Contact form / email (non-urgent issues):
Fill out our Contact form or email help@studentuniverse.com. We will prioritize flights in the next 24-72hrs. Please include your departure date in the subject line.
Social (non-urgent issues):
Private message / DM: Facebook or Twitter.
RED/Xiaohongshu (non-change/cancellation issues): StudentUniverse.
Phone:
Premium Customer Support: +1 844 919 2313
Please note: the international dialing prefix (instead of the "+") may vary in different countries. Most use "00" but a few are different (e.g., the US uses "011").
Email (non-urgent issues):
Premium Customer Support: AmazonUS@studentuniverse.com.
We will prioritize flights in the next 24-72hrs. Please include your departure date in the subject line.
Social (non-urgent issues):
Private message / DM: Facebook or Twitter.
WeChat Service Account： StudentUniverse服务号 (ID: SU_service, Chinese agents).
Hotels
If you have questions about an existing reservation booked through our site, please contact the phone/e-mail on your confirmation. If you are overseas, please refer to the confirmation you received for a list of the customer service number for your country, and the direct number for your hostel.
StudentUniverse does not have access to your hotel/hostel booking. If for any reason you do not receive a timely response from the contacts on your confirmation, please e-mail us your confirmation number and any relevant information, and we will assist you to the best of our abilities.
Group travel
If you represent a qualified student group of 10 or more, please fill out our group travel form. (If you are a travel agent, please include agency name and ARC/IATA number in the "Comments / Special Instructions" section).
Phone: +1 800 351 3279 (Toll-free within the US and Canada) – our agents are available 24 hours a day, every day of the week.
Fax: +1 617 321 3141
GDPR and data erasure requests
If you would like to submit a request for us to delete your personal information from our database, please submit the form on this page or send an email to Privacy@am.flightcentre.com including the email address you've used when signing up and/or booking with us.
Corporate
Phone: +1 617 924 6140
Corporate address: StudentUniverse, 5 Paragon Dr., Suite 200, Montvale, NJ 07645
Press
If you're a reporter looking for stats and facts, survey data, or expert commentary, please email our Public Relations team for more information. Please note: this email is not monitored for customer service queries.
Phone: +1-617-321-3109
Email: pr@studentuniverse.com
Advertise with us
To advertise with StudentUniverse, please contact our business development and marketing division.